What is the difference between all the metals?
We currently stock bright aluminium, anodised aluminium, stainless steel, jewellers brass, bronze. copper and titanium jump rings. We also stock EPDM rings which are stretchy and latex free. For further information on all the different metals, please see here.
If you are purchasing one of my made pieces, the materials are in the listing. If you would like a design in a different metal, just drop us a message and I'll see what I can do.
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When will I get my order?
Orders are shipped within 3 - 5 working days. We ship Monday - Friday and all orders are sent first class via Royal Mail. You can also choose Tracked 24 shipping at the checkout.
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Pre-Orders - These are sent as soon as the shipment has been sorted.
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Custom Orders - You'll be advised of estimated shipping times during our discussion.
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As of 1/1/2021, we are no longer included within the European market so this can effect shipping times. Also please note if you are purchasing from outside of the UK, any customs or import fees are the responsibility of the purchaser.
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For more detailed information, please see here.
If you have not received your order within 10 working days after it has shipped, please contact me and we can work together to resolve the issue.
Can I return my order for a refund?
Jump rings not the right size or colour for your project? No problem! Just return them for a refund, minus postage.
Made pieces - If for any reason you are unhappy with your order, you may return it at your own cost for a refund, the exception being made to measure pieces such as scalemaille and chainmaille clothing. I'm happy to resize necklaces or bracelets if you send them back to me with further measurements.
I take pride in my work but know normal wear and tear can cause damage to even the most hardiest of pieces, and with this knowledge I am able to provide a repair service all the time I'm able to pick up a pair of pliers. Just cover the cost of postage and your piece will be as good as new in no time.
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What do all the numbers mean?
Chainmaille is a very numbers orientated craft and it can be overwhelming and confusing when you are just starting out. I've created a handy blog post aimed at answering the most common questions in more detail here
How do I choose the right size?
When ordering a pendant, they come with a standard sized chain of 18 inches. If you wish to order a different length of chain, this can be done when ordering using the drop down menu. The diagram on the right should give you an idea of the kind of length you are looking for.
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When ordering a bracelet, please measure around your wrist for a comfortable fit and order that length. Due to the nature of some weaves being flat, and some being more rounded this has an effect on the overall length - so if I know what size wrist I am making for I can adjust the length accordingly for the perfect fit.
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For custom made clothing, please contact me to discuss sizing.
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